Anyone who’s had to make an insurance claim knows the feeling: you need the right number, fast, and the last thing you want is to get stuck in an automated loop. RAC insurance customers have several dedicated phone lines for claims, glass repairs, and breakdowns, each with its own direct number. Here’s exactly which number to call based on what you need.

4 related posts

RAC insurance claims number: 0330 159 1062 ·
RAC glass claims number: 0330 159 1051 ·
RAC breakdown number: 0333 2000 999 ·
RAC general help line: 0870 240 9598 ·
RAC Ireland contact: 01 617 9950

Quick snapshot

1RAC Insurance Claims
2RAC Glass Claims
  • Call 0330 159 1051 for windscreen and glass claims (RAC official contact page)
  • Or submit online through My Account (RAC official contact page)
3RAC Breakdown & Complaints
  • Call 0333 2000 999 if broken down (RAC breakdown assistance page)
  • Breakdown complaints: 0333 202 1877 (RAC complaints page)
  • Insurance complaints: 0330 159 1031 (RAC breakdown assistance page)
4RAC Ireland
  • Call 01 617 9950 for breakdown cover in Ireland
  • Separate from UK phone numbers
Six key RAC contact numbers at a glance — one pattern: each department has its own dedicated line, so calling the wrong one means delays.
Service Phone Number Hours
RAC car insurance claims 0330 159 1062 24 hours
RAC glass claims 0330 159 1051 24 hours
RAC breakdown assistance (members) 0333 2000 999 24/7
RAC breakdown complaints 0333 202 1877 Standard business hours
RAC car insurance complaints 0330 159 1031 Standard business hours
RAC general help line 0870 240 9598 Check website for hours

How do I contact RAC insurance by phone?

What numbers are available for RAC insurance?

  • For car insurance claims: call 0330 159 1062 — RAC confirms this line is open 24 hours a day, 7 days a week (RAC official contact page).
  • For glass and windscreen claims: call 0330 159 1051, or submit online through your My Account portal (RAC official contact page).
  • For general help (non-claims): dial 0870 240 9598.
  • For temporary car insurance claims: call 0800 015 6166.
  • For car hire excess insurance (policies from 1 December 2022 onward): email raccarhireclaims@defendinsurance.eu or call the number on your policy document (RAC official contact page).

What information should I have ready?

Before you call RAC insurance, grab your policy number — you’ll find it on your insurance certificate or renewal letter. Having your vehicle registration number and date of the incident handy speeds things up too.

Can I contact RAC insurance online instead?

Yes — RAC’s contact page lets you submit glass claims and some other queries through My Account. For car insurance complaints, RAC recommends using web chat once logged in (RAC complaints page). For black box insurance complaints, start in the RAC Black Box app (RAC complaints page).

The upshot

RAC insurance customers have four separate phone numbers for different needs. Dialling the wrong one adds minutes to an already stressful situation. The insurance claims line (0330 159 1062) is the only number you need for car insurance claims — and it’s available 24/7.

Bottom line: The pattern: RAC’s contact strategy is to route customers to purpose-built lines rather than a single switchboard. For insurance customers, the trade-off is clear: you get a fast-answer specialist if you call the right number, but a wrong guess means being transferred or hanging up to redial.

What is the phone number for the RAC in Ireland?

What is the RAC Ireland contact number?

  • Call 01 617 9950 to reach RAC in Ireland (RAC official contact page).
  • This number is separate from all UK phone lines — do not use UK numbers for Irish breakdowns.
  • RAC offers breakdown cover in Ireland, sometimes with promotions like up to 40% off new policies.

Is there breakdown cover in Ireland?

Yes — RAC provides breakdown assistance in Ireland through its local network. The Irish phone number connects you to the appropriate team for roadside help or new policies in the Republic of Ireland and Northern Ireland.

What to watch

Using a UK RAC number from Ireland may route you to UK operators who then transfer you. Save time by dialling 01 617 9950 directly.

Why this matters: For RAC members in Ireland or those traveling across the border, having the correct regional number means the difference between a quick patch and a long hold. The Irish line bypasses the UK queue entirely.

What time can I ring RAC?

Are RAC insurance phone lines available 24/7?

  • RAC’s car insurance claims line (0330 159 1062) is open 24 hours a day, seven days a week (RAC official contact page).
  • RAC breakdown assistance (0333 2000 999) is available 24/7 for members who are broken down (RAC breakdown assistance page).
  • The general help line (0870 240 9598) does not have published 24/7 hours — check the RAC website or call during standard business hours.

What hours are RAC help lines open?

For matters that are not urgent (membership changes, general questions, or complaints that can wait), calling between 9am and 5pm on weekdays is your best bet. RAC’s complaints lines — including 0330 159 0360 for membership complaints and 0330 159 0975 for business membership — are typically staffed during these hours (RAC complaints page).

The catch

Only the insurance claims line and breakdown number guarantee 24/7 availability. If you call the general help line at 9pm on a Sunday, you may get an automated message directing you to call back during office hours.

The trade-off: RAC offers round-the-clock coverage for emergencies (claims and breakdowns), but administrative lines operate on a weekday schedule. Knowing which category your call falls into saves you a frustrating dead-end.

RAC complaints: your contact options

Five dedicated numbers, one for each type of complaint.

Five RAC complaints numbers mapped to their departments — one pattern: each complaint type has its own direct line, no general switchboard.
Complaint type Phone number
Breakdown assistance 0333 202 1877
Membership 0330 159 0360
Legal and accident 0330 159 0610
Business membership 0330 159 0975
Standard car insurance 0330 159 1031

The pattern: RAC’s complaints structure mirrors its claims structure — each department ringfences its own phone number. For insurance customers, the 0330 159 1031 line directly reaches the right team without handoffs.

Confirmed facts

  • RAC insurance claims number: 0330 159 1062 (RAC official contact page)
  • RAC glass claims number: 0330 159 1051 (RAC official contact page)
  • RAC breakdown number: 0333 2000 999 (RAC breakdown assistance page)
  • RAC general help number: 0870 240 9598
  • RAC Ireland number: 01 617 9950
  • Non-member breakdown emergency cover: 0330 159 8743 (RAC breakdown assistance page)

What’s unclear

  • Specific operating hours for the general help line (0870 240 9598)
  • Whether 0333 070 2784 is a valid RAC number (not confirmed on official sources)
  • Whether 03330 046 046 is an RAC number or belongs to the AA (mixed online reports)
Additional sources

rac.co.uk, rac.com.au, cuvva.com, rac.com.au, rac.co.uk, help.bymiles.co.uk, rac.com.au

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Frequently asked questions

What is the RAC insurance claims number?

0330 159 1062. This line is open 24 hours a day, 7 days a week for RAC car insurance claims (RAC official contact page).

How do I file a glass claim with RAC?

Call 0330 159 1051 or submit online through your My Account portal (RAC official contact page).

Is there a 24-hour number for RAC breakdown?

Yes — RAC members should call 0333 2000 999 for breakdown assistance. It is available 24/7 (RAC breakdown assistance page).

What is the best time to call RAC insurance?

The claims line is open 24/7, so call whenever it suits you. For non-urgent queries, weekday business hours (9am–5pm) are best for the general help line.

Can I contact RAC insurance by email?

RAC does not widely publish email addresses for general insurance queries. For car hire excess insurance, email raccarhireclaims@defendinsurance.eu. Most other contacts are via phone or My Account web chat.

How do I find my RAC policy number?

Your RAC insurance policy number is on your insurance certificate, renewal letter, or in your My Account online portal. You can also call the general help line (0870 240 9598) for assistance.

For RAC insurance customers in the UK and Ireland, the choice is simple: match your issue to the dedicated number — claims at 0330 159 1062, glass at 0330 159 1051, breakdowns at 0333 2000 999, and Ireland at 01 617 9950. Calling the wrong line means delays, but the correct number gets you straight to someone who can help.

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